Terms of Service – Aura Lens Online Store

Effective Date: 01-01-2020

Welcome to Aura Lens. These Terms of Service govern your use of our website and services, including purchasing contact lenses and related products through our online store. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Eligibility

You must be at least 18 years old to place an order. By using our services, you confirm that you are legally capable of entering into a binding contract.

2. Medical Disclaimer

Aura Lens does not provide medical advice. All contact lenses sold through our site must be used in accordance with a valid prescription from a licensed eye care professional. By ordering, you confirm that you have a valid prescription and understand how to use the products safely.

3. Orders & Payment

• All orders are subject to acceptance and availability.
• We reserve the right to refuse or cancel any order for reasons including errors in product information or pricing.
• Prices are in PKR and include applicable taxes unless stated otherwise.
• Payment must be made using one of the accepted methods at checkout.

4. Shipping & Delivery

We aim to ship orders promptly but cannot guarantee delivery times. Delivery estimates are provided for convenience only. Aura Lens is not responsible for delays caused by couriers or customs.

5. Returns & Refunds

Please refer to our Returns & Refunds Policy for details. Non-returnable items include opened contact lenses, solutions, and custom or prescription eyewear unless faulty.

6. User Conduct

You agree not to:

• Misrepresent your identity or prescription.
• Interfere with or disrupt the site or its servers.
• Use the site for any unlawful or fraudulent activity.

7. Intellectual Property

All content on this site—including images, text, trademarks, and logos—is the property of Aura Lens or its licensors and is protected by copyright and trademark laws. You may not use or reproduce any content without our express written permission.

8. Limitation of Liability

To the extent permitted by law, Aura Lens shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with your use of the site or products.

9. Privacy Policy

Your use of our site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your data.

10. Changes to Terms

Aura Lens reserves the right to update or change these Terms at any time. Continued use of the site following changes indicates your acceptance of the revised Terms.

11. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes will be resolved in the courts of [Insert Emirate/Region].

12. Contact Us

If you have questions about these Terms, please contact us at:

📧 Email: auralens.co@gmail.com
📍 Address: 32-km Ferozpur Road, Lahore
📞 Phone: +923348999932