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Returns & Refunds Policy for Aura Lens Online Contact Lens Store

At Aura Lens, we strive to ensure your complete satisfaction with every purchase. Please review our Returns & Refunds Policy below:

πŸ›’ Return Eligibility

  • Timeframe: Returns are accepted within 7 days of delivery.
  • Condition: Items must be unused, unopened, and in their original packaging with all tags and accessories intact.
  • Non-Returnable Items: Due to health and hygiene regulations, contact lenses and solutions are non-returnable and non-exchangeable, unless they are defective or damaged upon receipt.
  • Prescription Eyewear: Custom or prescription eyewear orders are final sale, unless there is a manufacturing defect or error in the prescription.

πŸ”„ Return Process

  1. Contact Customer Service: Email us at +923348999932 with your order number, reason for return, and a photo of the item’s condition.
  2. Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item.
  3. Return Shipping: Securely pack the item and include the RMA number inside the package. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.

πŸ’Έ Refunds

  • Processing Time: Refunds will be processed within 5-7 business days after receiving and inspecting the returned item.
  • Method: Refunds will be issued to the original payment method.
  • Note: It may take additional time for the refund to appear in your account, depending on your bank or credit card provider.

πŸ” Exchanges

  • Policy: We do not offer direct exchanges. If you wish to exchange an item for a different style or size, please follow the return process and place a new order for the replacement item. Exchanges are subject to availability.

⚠️ Defective or Incorrect Items

  • Contact Us: If you receive a defective or incorrect item, contact our Customer Service team immediately with your order number and details of the issue.
  • Resolution: We will arrange for a replacement or full refund at no additional cost to you

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